Once you are approved as a GoGo rider, call 1-855-605-8544 for customer service or to request a ride. 

Apply for GoGo Newton Transportation Service 

GoGo Newton General Information flyers are available in these languages:

Post Enrollment Next Steps & How To Order A Ride with GoGo Newton flyer are available in these languages:

GoGo Newton Service Area flyers are available in these languages:

Newton has partnered with an experienced, national, customer service centric company, GoGo, to provide subsidized rides for people living in Newton who need the most support -- our older adults, our lower income individuals, and people with disabilities.

Started in 2016, GoGo now works with over 500 municipal and non-profit organizations (including Brookline) to provide safe, convenient, and reliable transportation and made its reputation by providing superior service to older adults in particular.  

To use the GoGo Newton service, all riders must register and complete a verification process online or in person in Newton by appointment. All registrants must provide documentation demonstrating their age, Newton residency, disability status (if applicable), and income or public assistance status (if applicable).

GoGo Newton was released on June 12, 2024. Read that announcement in this PDF: Mayor's Newsletter June 12, 2024

Senior Service Appointments:

Senior Services has appointment slots available at the Brigham House (20 Hartford St) and at the Library on the 2nd floor. Please call 617-796-4646 to schedule an appointment.

Eligible Newton Residents:

• Older Adults (ages 65+)
• People living with a disability (ages 18-64)
• People receiving public assistance (ages 18+)
• Recent NewMo users (ages 60-64)

GoGo Newton Transportation Service

• The GoGo model provides responsive customer service to link riders with carefully vetted and selected Uber and Lyft drivers 24/7 with point-to-point service.
• Rides are available 24/7, 365 days a year.
• All rides have to originate or end in Newton. The service area includes anywhere in Newton, Brookline, Needham, Waltham, Watertown, Wellesley, and Weston, as well as the following Boston medical facilities in addition to the medical facilities in Newton, Brookline, Needham, Waltham, Watertown, Wellesley and Weston:
• • Beth Israel Deaconess Medical Center
  • Boston Children’s Hospital
  • Boston Medical Center
  • Brigham and Women’s Faulkner Hospital
  • Brigham and Women’s Hospital
  • Dana Farber Cancer Institute
  • Jamaica Plain VA Medical Center
  • Mass General Hospital
  • Mass Eye & Ear
  • Mount Auburn Hospital (Cambridge)
  • New England Baptist Hospital
  • Shriner’s Children’s Hospital
  • Spaulding Rehabilitation Hospital
  • St. Elizabeth’s Medical Center
  • Tufts Medical Center
  • West Roxbury VA Medical Center
• Rides can be booked through GoGo's automated phone system, a webpage on your computer or smartphone, or by speaking with an agent. 
• Rides can be scheduled in advance or when you are ready to travel.
• Riders can request that a friend or family member be notified of the status of their rides. 
  
  

GoGo Newton Application Process

Everyone eligible must complete an application to the City of Newton and be able to provide certain required documents that we can verify, depending on how you qualify. See our Eligibility Page for more information. 

• Everyone will need to provide proof of age and Newton address.
• Some applicants will need to provide documentation of a qualifying disability or public assistance benefit.
• Some applicants will need to provide documentation of income. 

If you are eligible, you may apply in one of several ways:

• Via our online application: www.surveymonkey.com/r/GoGoNewton,
• By setting up an appointment by emailing us at gogo@newtonma.gov or calling us at 617-796-GOGO (617-796-4646)

GoGo Newton Rates

The City of Newton is helping pay for GoGo Newton rides. The amount a rider pays and the number of trips that are subsidized by the City depends on the income of the rider.

Like Uber and Lyft, the cost of a trip depends on where the rider is going and other factors such as time of day and traffic. In other words, the price may be different each time you make the same trip.

GoGo Newton will let a rider know the cost of the ride when they book it so there are no surprises.

The payment for the ride happens through GoGo Newton; you do not pay the driver directly. More specifically, the rider provides a credit card number to GoGo Newton for their portion of the cost.

Table 1. Three categories of subsidized rides.

* Receive public assistance benefits; see Eligibility webpage for eligible documentation of public assistance.
** Household income less than $78,600 per year.
*** Includes recent NewMo riders ages 60-64.
**** See Eligibility webpage for eligible documentation of disability.

Note that there is a $5 fee to speak with a "live" operator; for your subsidized rides, Newton will pay that fee. 

Very Low Income Riders - Available to individuals 18 and over who are on qualified forms of public assistance

Riders are entitled to 12 subsidized one-way trips each month

Rider pays the first $4 of a trip, the City of Newton pays the next $10, and the rider pays the remainder for the first 12 trips each month. After the 12 subsidized trips, the rider can continue to use GoGo Newton by paying the full fare for additional trips in that month.

For example: if the cost of the ride is $15, then:

• Rider will pay the base price of $4
• The City will pay a subsidy of $10
• Rider will pay the remaining $1 overage
• Total cost to the rider is $5

Low Income Older Adults and People Living with Disabilities - Available to individuals 65+ (and recent NewMo riders ages 60-64) and people 18 and over with disabilities with gross household incomes $78,600 or less

Riders are entitled to 8 subsidized one-way rides per month.

Rider pays the first $6 of a trip, the City of Newton pays the next $8, and the rider pays the remainder for the first 8 trips each month. After the 8 subsidized trips, the rider can continue to use GoGo Newton by paying the full fare of additional trips in that month.

For example: if the cost of the ride is $15, then:

• Rider will pay the base price of $6
• The City will pay a subsidy of $8
• Rider will pay the remaining $1 overage
• Total cost to the rider is $7

   

Older Adults and People with Disabilities - Available to individuals 65+ (and recent NewMo riders ages 60-64) and people 18 and over with a disability and gross household incomes above $78,600

Riders are entitled to 4 subsidized one-way trips per month.

Rider pays the first $8 of a trip, the City of Newton pays the next $6, and the rider pays the remainder for the first 4 trips each month. After the 4 subsidized trips, the rider can continue to use GoGo Newton by paying the full fare of additional trips in that month.

For example: if the cost of the ride is $15, then:

• Rider will pay the base price of $8
• The City will pay a subsidy of $6
• Rider will pay the remaining $1 overage
• Total cost to the rider is $9.

Figure 1. Map of Service Area