The Customer Service Division of the Public Works Department provides Newton residents, visitors, and businesses trustworthy and helpful information as well as helping them navigate Newton 311 to enter service requests for the Public Works Department and several other City departments.  The Division is also critical to storm operations by manning the City's Emergency Operations Center during severe weather events. 

Customer Service Representative Staff will be available between 8:30 a.m. and 5:00 p.m. to answer calls and provide instruction on setting up appointments, obtaining permits, and handling any other requests. Please call (617) 796-1000 to reach a customer service representative. If calling after hours, please leave a message and a representative will get back to you.

Customer Service can also be contacted by email at customerservice@newtonma.gov. 

To report an issue (Service Request) or review Frequently Asked Questions (FAQ), please click here.

Examples of service requests are:

• Fix a Pothole
• Repair my Trash Cart
• Clean a Catch Basin

Examples of FAQ are:

• What types of items are accepted at the Recycle Depot?
• How do I determine if large items to dispose of are bulk (trash) or white goods (recyclable)?
• How do I get a City tree pruned?