The Newton Police Communications Bureau is comprised of 12 Dispatchers, 3  Supervisors, 1 Senior Supervisor and is managed by the Dispatch Captain. Dispatchers work 8-hour shifts and provide the community with 24-hour service 7 days per week.  Each Dispatcher is trained and committed to assisting citizens. Dispatchers evaluate situations and dispatch Officers when necessary, as well as refer citizens to other City departments or public agencies.

While the Dispatchers have a variety of responsibilities, their focus primarily centers upon:

• Answering emergency and non-emergency requests for service from the public, other agencies and patrol (via 9-1-1, telephone, in person and e-mail).
• Prioritizing, assigning calls for service, and updating field units with pertinent information.
• Monitoring the field units' status and maintaining radio contact during critical incidents.
• Data entry and retrieval from various local, state and national law enforcement databases.

The non-emergency Dispatch line is: 617-796-2123

For emergencies please dial 911