Estimated Water Bill Letter
If you receive more than two estimates in a row, please contact the business office at 617-796-1640 to speak with a representative and make an appointment. Either the outside transponder (MTU) or the meter may need servicing.
If you receive an estimated water bill and the water consumption seems higher than your normal consumption, you can read your water meter and submit the read to our water billing department. They will adjust your water bill accordingly. Please see the below instructions.
Steps to read your water meter:
To locate your water meter, go to your basement and head to the front of your house (consider bringing a flashlight.) The water meter is connected to pipes that come down from the ceiling. The meter is brass on the bottom, about the size of a coffee can (see photos on the back), with a black cover on top that flips open. Your meter serial number will be on the black cover. Lift the thin black cover and read all the numbers, just like the odometer in your car. This will be your water meter reading. Take a photo of the meter serial number and the meter reading and forward to the City’s billing office at waterbilling@newtonma.gov. 
We apologize for any inconvenience this has caused.
