The City of Newton is working with Paymode-X® to offer several payment options to the City's Suppliers and Vendors.

What is Paymode-X®? 

Paymode-X® is a digital disbursement option (ACH or Virtual Card) the City of Newton offers to its suppliers/vendors. It is the largest and fastest-growing electronic payment network, where members exchange payments and remittance information electronically. Paymode-X® offers 3 different memberships: 

• Paymode-X Basic/Standard
• Paymode-X Premium
• Virtual Card

What is Paymode-X® Basic/Standard? 

You get the following features and benefits: 

• Payment notification via email 24 hours prior to receipt
• Mitigation of risk of payment fraud, account takeover and email compromise
• Access to audited payment detail 24 x 7
• Ability to update account information online
• Payment Tracker

What is Paymode-X® Premium or Virtual Card? 

You get all the benefits from Paymode-X® Basic along with: 

• Rich remittance detail in a format of your choice
• Excel, CSV, CTX, XML, BAI.v2, 835, email, or custom AR file
• Voice-enabled mobile app for easy access to payment information
• Request payment status online
• “My Payers” functionally to track and trend your largest customers
• Ability to easily share critical documents via the portal, such as W-8 & W-9
• Searchable graphical and list views of payment data
• Vendor Connect – enables Payers in the network to find your business

Are there any fees associated with Paymode-X®? 

• Paymode-X® Basic – No. Paymode-X® Basic is FREE to vendors.
• Paymode-X® Premium or Virtual Card – Yes, there is a network use fee assessed to suppliers for each transaction received through the network. The network use fee is a Paymode-X® cost. This fee can be deducted from payment or a monthly direct debit. All questions related to the network fee should be directed to Paymode-X® Enrollment Team. They can be reached at: 800-331-0974 or enrollment@paymode-x.com. This is not a City of Newton fee.

How do I enroll in Paymode-X® with the City of Newton? 

• An authorized user in your organization can enroll by contacting the Paymode-X Enrollment Team. They can be reached at: 800-331-0974 or enrollment@paymode-x.com

What information is needed during the enroll process with Paymode-X®? 

• A valid email address
• Your company’s US tax ID number (EIN)
• Additional items may be required to enroll

Who do I contact for Paymode-X® enrollment questions? 

Contact Paymode-X® Enrollment Team – This team can assist with any questions about the enrollment process and setting up vendor membership. They can be reached at: 800-331-0974 or enrollment@paymode-x.com 

Who do I contact for Paymode-X® post enrollment questions? 

Contact Paymode-X® Member Services – This team can answer any questions post-enrollment about a vendor’s membership details, how to process payments, and pull reports. They can be reached at: 877-443-6944 available Monday – Friday 8:00 AM – 8:00 PM EST or memberservices@paymode-x.com 

What to do if you are not receiving the payment notification emails? 

All Paymode-X® payment notifications and reminders are sent from memberserivces@paymode-x.com. First check your spam/junk folders and filters to ensure you are allowing memberservices@paymode-x.com as a trusted email. If you are still having issues, contact Paymode-X® Member Services. They can be reached at: 877-443-6944 or memberservices@paymode-x.com 

Can I have multiple users setup to receive payment notifications?

Paymode-X® allows you to have multiple users receive payment notifications in the event the primary contact is out of the office. It is suggested you have at least one additional contact who can received these notifications. 

Can I charge the City of Newton a Paymode-X® Premium fee on my invoices? 

NO. If your organization wishes to offset the cost of enrolling in the ACH Premium or Virtual Card by including those charges in any invoice to the City of Newton, in addition to the regular invoice amount, you cannot enroll in Paymode-X® Premium or Virtual Card and no such charge will be paid by the City.  It is recommended that you reach out to the Paymode-X® Enrollment Team to change to Paymode-X® Basic, which is free to vendors, or be switched to receiving paper checks.

They can be reached at: 800-331-0974 or enrollment@paymode-x.com.